Customer Satisfaction
Our Customer Satisfaction people will respond to your emails promptly between 9:00am and 6:30pm Monday to Friday Email:
customer.satisfaction@ 247payday.co.uk

Frequently Asked Questions

How long does it take to apply and receive my funds?

In the vast majority of cases it only takes a few minutes to approve an application including signing for it. However, in some cases it may be necessary for you to provide additional information but even when this happens it still should be taken care of in under 25minutes.

How much can I borrow?

You can borrow anywhere from £100 to £1000 depending on your personal circumstances. Money can be in your account today!

You Borrow	You Payback
£100	£125
£200	£250
£300	£375
£400	£500
£500	£625
£600	£750
£750	£937.50

Why is the APR so high?

Annual Percentage Rate or APR is a common method for comparing finance that is lent over a period of 12 months or more but a Payday loan is set of a period of 1 month and therefore can be misleading for comparison purposes.

The below table demonstrates this:

Loan Type	Loan Amount	Months	Total Repayable	APR	Actual Interest
Installment	£2000	36	£2973.96	16.9%	49%
Installment	£2000	60	£3875.40	16.9%	94%
Payday Loan	£1000	1	£1250	1355%	25%

 

What are your eligibility criteria?

If you are 18 or over, in full time employment earning £750 per month or more, you are likely to be eligible.   You will need a bank account that accepts direct debits and we are required to prove your identity.

Why do you need this information?

As a responsible lender we are required to verify that you are who you say you are. That you are in full time employment and can afford to repay the loan. That it is your account we are putting the money into.

Do you use credit scoring or credit reference agencies?

Some but not all of the lenders we use do credit score applications and use Credit Reference Agencies. If a lender chooses to decline your application we WILL send your application to a lender who does NOT use these methods to give you the very best chance of gaining an approved loan application.

I have bad credit history - can I still apply?

Absolutely, we are not basing our decision to lend to you over the long term (12months or more) therefore we are only interested in your present circumstances.

I don't have a debit card - can I still apply?

It is not always necessary to have a debit card attached to your bank account, please ask us for more details.

How do I apply?

Complete our quick and easy online form. If you are approved you may be asked a few quick questions by one of our trained operatives and then sign your loan agreement. That's it, we take care of the rest.

When will I get my funds?

We will transfer the funds straight away; if it's before 3pm then you will have your funds today. If not, then they will be in your account on the very next working day.

How will I get my funds?

It will be paid directly into your bank account.

How do I pay back my payday loan?

Easy as pie, we will take your payment via direct debit on your next payday.

Can I defer my Payment?

Yes - although after deferring the payday loan twice we will ask you to start reducing the balance. Deferral will incur new charges for every month the loan is deferred - but still at our fixed rate - there are no additional charges.

What if I have problems paying?

We understand that people’s circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help. The most important things to note are:

• Don’t borrow money you don’t think you can pay back
• Talk to us and we will help as much as possible

I am very happy with your service – what can I do?

Please let us know! We work very hard to keep our customers happy and it is always good to know when we’ve succeeded. Please email your comments to customer.satisfaction@purplepayday.com

I am not happy with your service– what can I do?

Here at 247Payday Ltd, we do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right first time.

If you're not completely happy with our service, we need to hear about it - that way, we can do something to put it right. Please email your comment to customer.satisfaction@purplepayday.com